Privacy Policy

Who are we 

Mountain Festival Events Limited is a company registered in England and Wales with company number 17284599. Our registered office is 2 Bell Court, Leapale Lane, Guildford, GU1 4LY, England.

Mountain Festival Events Limited is responsible for organising and delivering North Downs Mountain Festival in collaboration with Kendal Mountain Events and Raccoon Media Group.

Mountain Festival Events Limited is the data controller responsible for the personal information collected through the North Downs Mountain Festival website and associated registration and enquiry forms.

Kendal Mountain Events and Raccoon Media Group may access and process personal information where necessary to help plan, promote and deliver the festival. They will only use this information for agreed festival-related purposes and in accordance with applicable data-protection law.

What information we collect

We collect information about you, such as your name and contact details, when you register with us or place an order for products or services.

When you register your interest in North Downs Mountain Festival, purchase tickets or subscribe to our digital content, we may ask you questions relating to you and your interests in addition to the contact details required for registration. Where information is anonymised, it may be shared with selected third parties to help improve future experiences with us.

We also collect information when you complete customer surveys, provide feedback, participate in competitions or sign up for our newsletters. We will only collect the information reasonably required for the relevant purpose.

Security of information

We store any personal data collected via secure means, using secure HTTPS connections. Personal data is retained only for as long as necessary for the purpose for which it was collected and to meet any legal, financial or regulatory requirements, after which it will be securely destroyed.

Sharing your information

To deliver North Downs Mountain Festival, we may share relevant business information with exhibitors, sponsors, partners and suppliers through secure systems. We will not share personal attendee information with these organisations unless this has been clearly explained to you or is necessary to provide a service you have requested.

Depending on the consent you have given and the services you use, we may share your information with venues, event suppliers, Kendal Mountain Events and Raccoon Media Group where necessary to plan, promote and deliver the festival.

We may also store or process your data using third-party services that help us provide information and services to you:

• LiveBuzz – website, registration and event services
• Delivra – email communications and marketing preferences
• Pipedrive – customer and commercial relationship management
• Meta, including Facebook and Instagram – advertising, social-media engagement and campaign measurement

These providers may process personal information on our behalf in accordance with their contractual and legal obligations.

How will we use the information about you?

We collect information about you to process orders, registrations and enquiries and to provide the services you have requested.

Where you have consented, we may email you about North Downs Mountain Festival and related products, services or events that we believe may be of interest to you.

Information may also be processed by Kendal Mountain Events and Raccoon Media Group on behalf of Mountain Festival Events Limited where necessary to support the planning, marketing and delivery of North Downs Mountain Festival.

We will not add you to the separate marketing databases of Kendal Mountain Events or Raccoon Media Group unless this has been clearly explained to you and you have provided any consent required.

Competition T&C’s

We may run competitions across our social-media platforms and in connection with North Downs Mountain Festival.

For full terms and conditions click here: Facebook and Instagram Competition Terms and Conditions. If you have any questions or queries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Ambassadors

Ambassadors consent to Mountain Festival Events Limited holding their personal data, including any allergy information they provide, which is sensitive personal information, and to the use of their image on the North Downs Mountain Festival website and in related promotional materials. Consent may be withdrawn at any time.

Mountain Festival Events Limited will not share ambassadors’ information with other companies for marketing purposes.

Relevant ambassador information may be accessed by Kendal Mountain Events and Raccoon Media Group where necessary to support the planning, promotion and delivery of North Downs Mountain Festival.

Marketing

If you have consented, Mountain Festival Events Limited may send you information about North Downs Mountain Festival and related products, services and festival updates that may be of interest to you.

If you have separately consented to receive information about other relevant events, your details may also be shared with and used by Raccoon Media Group and Kendal Mountain Events for their own marketing purposes.

You have the right to stop us from contacting you for marketing purposes at any time.

If you no longer wish to receive marketing communications, you can:

• Click the unsubscribe or preference management link at the bottom of an email; or
• Email This email address is being protected from spambots. You need JavaScript enabled to view it. and ask to unsubscribe.

We will act on marketing opt-out requests as soon as reasonably possible.

Access to your information and correction

You have the right to request a copy of the personal information we hold about you.

If you would like a copy of some or all of your personal information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at: 2 Bell Court, Leapale Lane, Guildford, GU1 4LY, England.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you believe is inaccurate or incomplete.

You may also ask us to remove your personal information. This right is subject to certain legal exceptions, including where we are required to retain information for legal, financial or regulatory purposes.

Cookies

This website uses cookies.

We use cookies to make the website function, personalise content and advertising, provide social-media features, analyse website traffic and measure the performance of our marketing.

We may share information about your use of the website with our social-media, advertising and analytics providers. These providers may combine it with information you have given them or that they have collected through your use of their services.

Cookies are small text files used by websites to help provide a more efficient and relevant user experience.

This website uses different types of cookies. Some cookies are placed by third-party services appearing on our pages.

Where required, we will ask for your permission before placing non-essential analytics or advertising cookies, including Meta cookies, on your device. You can manage your choices using the website’s cookie settings.

Other websites

Our website contains links to other websites. This privacy policy applies only to the North Downs Mountain Festival website.

When you follow a link to another website, you should read that organisation’s privacy policy to understand how it will use your information.

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to: Mountain Festival Events Limited, 2 Bell Court, Leapale Lane, Guildford, GU1 4LY, England.